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Roku has a Black Screen and Remote Unresponsive

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Roku has a Black Screen and Remote Unresponsive
« on: August 10, 2015, 04:37:14 PM »
If you ever go to use your Roku and are faced with a black screen and your Remote seems to do nothing, try this:

  • Verify you are on the correct HDMI or Video Input on your TV.
  • Try power cycling your Roku. Just remove the power cord from the back of your Roku, count to 10 and plug it back in.
  • Verify your remote has new batteries.
  • Press the reset button on your remote. If it has one, it will be under the battery cover by the batteries.
  • Try another HDMI cable. (Almost always the case with a Purple HDCP Error Screen)

Most of the time, one of these simple steps should get you back up and going again.

If it locked up, make sure your Roku is not overheating. Sometimes placing your Roku on top of an old computer heat sink it will allow extra air to circulate underneath and will help keep it running cooler.

If you have any more tips? Please feel free to share.
Don't stop dreamin and keep on mkvXstreamin

Mike

Re: Roku has a Black Screen and Remote Unresponsive
« Reply #1 on: April 07, 2016, 04:45:14 PM »
I had the same issue and I followed the suggested corrective steps. Roku is now working great. Upon replacing the batteries, I discovered that someone had removed and installed the batteries backwards. After installing the batteries correctly, the remote now works great.

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Re: Roku has a Black Screen and Remote Unresponsive
« Reply #2 on: April 07, 2016, 10:47:25 PM »
Sweet Mike,

Battery problems happen all the time with Roku. Many users falsely believe their precious Roku is toast when it stops working only to be brought back to life by a new set of batteries. LOL  :)
Don't stop dreamin and keep on mkvXstreamin

Jonah M

Re: Roku has a Black Screen and Remote Unresponsive
« Reply #3 on: July 03, 2016, 07:52:39 AM »
 :'(
OK I am trying the unplug and wait 10 minutes part of your post....
this is the problem: So my Roku starts and it gets past the first loading screen and it goes blank (bluish black screen) and I waited like 20-30 mins still the same. :'(

help soon please

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Re: Roku has a Black Screen and Remote Unresponsive
« Reply #4 on: July 03, 2016, 08:02:54 AM »
Roku recently had a software update. Something may have become corrupted on your Roku during the update. Looks like you may need to try and do a hard reset which unfortunately will take your Roku back to it's factory new state.

While your channels will still be there if you log in with your Roku Account, channels like Netflix, Amazon or Cable channels will all need to be reauthorized again.

Here is as article that describes how to do a full hard reset, along with some other Roku freezing and lock-up tips.
Don't stop dreamin and keep on mkvXstreamin

Judi

Re: Roku has a Black Screen and Remote Unresponsive
« Reply #5 on: October 22, 2016, 07:28:23 AM »
Thank you so much. I unplugged it, counted to ten, and bingo. You're awesome. ;D

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Re: Roku has a Black Screen and Remote Unresponsive
« Reply #6 on: October 24, 2016, 03:57:13 PM »
Thanks Judy, glad it was an easy fix.  :)
Don't stop dreamin and keep on mkvXstreamin

 
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